You will be part of the Commercial Operations team and reporting to the Centre Manager.

Responsibilities

Customer Experience

Facilitate key actions involving tenants, e.g. meetings with tenants C-suites and/or representatives regarding experiences during their tenure at our buildings as assigned
Execute agreed standards of customer service, e.g. onboarding, prospecting and service feedback processes
Monitor and respond to feedback and customer queries in a timely manner
Manage service recovery when tenants have been inconvenienced, e.g. lift breakdown
Be familiar with the community of the buildings as assigned
Provide lobby presence during peak hours to greet and assist tenants and visitors
Update information about buildings as well as nearby amenities for introduction (refer to onboarding process) and to help first time visitors
Lead visits to property and shared spaces within the buildings as assigned
Introduce buildings as assigned as well as CapitaLand's differentiated and shared spaces
Remain well-groomed as the face of the building
Any other related duties

Community Management

You will be part of a team to perform engagements, communication and contributing to a vibrant community and eventually, ensure tenant retention within the CapitaLand office portfolio
Facilitate and participate in activities to inspire and build community
Build relationships with tenants, prospects and industry professionals to facilitate programming efforts

Requirements

Minimum Diploma in any discipline with at least 5 years working experience relating to customer service/concierge
Prior working experience in airlines or hospitality industry preferred
Excellent interpersonal skills with high level of empathy for others
Able to articulate and communicate clearly both verbally and written
Event management and project coordination skills preferred
Confident, cheerful and energetic disposition while maintaining professionalism
Able to multi-task with a strong sense of responsibility to see through all task

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.

Tenant Relations Specialist (2-year contract)