Technology Support I, Markets Technology

Job Description :

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.

As a Technology Support I team member within the Markets Technology Team in Commercial and Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. You will be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience.

Job responsibilities

• Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations
• Assist in the improvement of operational stability and availability through participation in problem management
• Assist in monitoring production environments for anomalies and address issues using standard observability tools
• Identify and document basic issues and potential solutions for business and technology stakeholders
• Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes

Required qualifications, capabilities, and skills

• Bachelor's Degree in Computer Science, Data Science, or related discipline
• 1 or more years of experience in troubleshooting, resolving, and maintaining information technology services
• Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud

Preferred qualifications, capabilities, and skills

• Exposure to one or more general-purpose programming languages or automation scripting
• Exposure to Information Technology Infrastructure Library (ITIL) framework
• Familiarity with financial products or sales operations is helpful, but not required.
• Interest in learning about ITIL support methodologies, DevOps/SRE practices, AI, and Cloud technologies.