Company Overview / Employee Value Proposition
TOSHIBA TEC SINGAPORE PTE. LTD.
Job Summary
You will deliver expert technical services by installing, configuring, and maintaining printers and copier machines, driving operational efficiency and customer satisfaction through proactive troubleshooting and inventory management.
Responsibilities
- Install and configure printers and printing software to ensure optimal device performance and user experience
- Diagnose and resolve hardware and software issues promptly to minimize downtime for customers
- Service printer and copier products onsite, including setup of new copier machines for installation
- Repair and maintain copier machines to extend equipment lifespan and reliability
- Provide technical support and training to customers on basic machine maintenance to empower user self-sufficiency
- Maintain accurate inventory records by ordering and updating stock levels of toners and spare parts
- Monitor and enhance stock handling procedures to improve operational efficiency and reduce losses
- Submit monthly meter readings to the billing department accurately and on time
- Evaluate equipment performance using key metrics such as setup time and overhaul quantity to inform continuous improvement
- Prepare detailed reports for management to support decision-making and operational oversight
- Perform any other ad-hoc duties assigned by the superior to support team and business objectives
Required competencies and certifications
- NITEC, Diploma, or equivalent qualification
Preferred competencies and qualifications
- Valid driving or motor license (advantageous for onsite service mobility)
- Experience in stock handling to support inventory accuracy and control
- Proficiency in MS Office and workshop equipment to facilitate reporting and technical tasks
- Strong communication and interpersonal skills to effectively interact with customers and colleagues
- Positive and patient attitude to maintain professionalism in customer service and problem resolution
