Technical Support Team Representative

Who We Are:

Zota is a global payment gateway technology hub, a one stop shop for online businesses to accept payments from anyone, anywhere. With connections to more than one thousand financial institutions worldwide, we bring together global and local payment methods into one seamless payment page:)

About the position:

Our Support team is the backbone of our customer experience. With around fifteen team members spread across Israel, Bulgaria, Hong Kong and Singapore, the team helps new merchants integrate smoothly into our system, sets up tools, and ensures everything runs perfectly.

In this role you will provide top quality customer and technical support, guide merchants through video demos and tutorials, and work closely with multiple departments to solve problems quickly. You will help customers with API integrations, maintain processing environments, identify and document bugs and features, and perform manual quality assurance of integrations with our partners.

What we offer:

Full training is provided at the company's expense. We operate a 24/7 shift system with a balanced 5 day work week. Our Singapore office offers meal vouchers, health insurance, yearly performance bonuses, company trips abroad and weekly Happy Hours. As well as a supportive, multicultural team environment.

What you will do:

• Address and solve customer issues through email, Slack, and Skype
• Cooperate with other online platform representatives
• Help customers with API integration to our gateway
• Build and maintain the processing environment
• Identify and document bugs and features
• Handle correspondence with merchants and various third parties
• Manual QA of integrations with our partners

Requirements:

• Experience in technical/customer support
• Strong organizational, analytical, written, and verbal communication skills
• Passion for troubleshooting and constant self-learning
• Superb attention to detail
• Ability to quickly learn and adapt to new features and innovations
• Willingness to learn and initiate
• Advanced efficiency in Microsoft Office, G-suite, Zoom, Slack, and Trello.

About our hiring process:

Digital interview → Home Task → Interview with Support Team Leader → HR Interview → Integrity Test → Offer.