ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
As a Technical Support Specialist at ICON, you will be essential in providing technical assistance and support to ensure the smooth operation of our clinical systems and technologies.
- Work location: Loyang office-based (30 Loyang way, Unit 02/12-15, Singapore 508769)
- Working hour: 9:00 a.m. to 6:00 p.m. or 10:00 a.m. or 7:00 p.m. Monday to Friday
What You Will Do
Your role will involve delivering scientific operations work to a high standard, working closely with your team and stakeholders.
Key Responsibilities Include
- Responding to and resolving technical inquiries and issues from users across the organization in a timely and professional manner.
- Assisting in the installation, configuration, and maintenance of software and hardware systems to ensure optimal performance.
- Collaborating with cross-functional teams to identify and implement solutions that improve system efficiency and user satisfaction.
- Providing training and guidance to users on system functionality and best practices to enhance their technical proficiency.
- Documenting technical issues and solutions in a knowledge base to support ongoing improvements and training materials.
Your Profile
You will bring relevant scientific operations experience, along with the following qualifications and skills.
Required Qualifications And Experience
- Bachelor's degree in a relevant field such as information technology, computer science, or a related discipline.
- 1-3 years of experience in a technical support role, preferably in the healthcare or clinical research sector.
- Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
- Familiarity with various operating systems, software applications, and network troubleshooting.
- Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service.
What ICON Can Offer You
Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our Benefits Examples Include
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family's needs.
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
- Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being.
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here
Interested in the role, but unsure if you meet all of the requirements We would encourage you to apply regardless – there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee Please click here to apply
