Description
Join us at Nayax, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 12 offices worldwide. At Nayax, you'll be part of a diverse and innovative community where your work makes a real impact and helps shape the future of payments. This role will be under Retail Pro is a leading global retail management software platform, empowering retailers worldwide with comprehensive point-of-sale and retail operations solutions. Our APAC operations manage complex, enterprise-scale deployments for premier international brands, requiring exceptional project coordination and execution excellence.
We are seeking a detail-oriented
QA and Technical Support Specialist to ensure the highest quality standards for Retail Pro deployments across the APAC region. This role combines hands-on quality assurance testing, technical support, and coordination with business partners to deliver flawless implementations for enterprise retail clients.
Your Key Responsibilities Will Include
APAC Project QA (Priority Focus)
- Lead quality assurance activities for POS deployment and rollout phases across APAC projects
- Develop and execute comprehensive test plans covering functional, regression, integration, and user acceptance testing
- Identify, document, and track defects through resolution, validating fixes and performing re-tests to ensure quality standards
- Coordinate testing schedules aligned with project timelines and deployment milestones
- Ensure deliverables meet defined QA standards and client expectations
QA Coordination for APAC Business Partners
- Act as QA liaison for regional business partners, providing guidance, standards, and best practices
- Review and validate partner testing procedures and results to ensure consistency across implementations
- Coordinate UAT activities with partner technical teams and facilitate knowledge sharing on QA methodologies
- Deliver training sessions to strengthen partner QA capabilities and maintain alignment with regional standards
Technical Support
- Provide technical assistance and troubleshooting during testing and deployment phases
- Respond to inquiries from implementation teams and business partners, diagnosing and resolving issues
- Document technical problems, workarounds, and resolutions, escalating critical issues with detailed reproduction steps
- Support go-live activities and post-deployment stabilization to ensure smooth transitions
Global Product QA
- Contribute to global QA testing cycles, including regression testing and validation of new features and enhancements
- Provide feedback on product usability and functionality from an APAC perspective
Integration and Plug-in QA
- Test integrations between core retail systems and third-party applications
- Validate plug-in functionality, compatibility, and data accuracy
- Document integration requirements, test scenarios, and performance assessments
Technical Assistance for APAC Projects
- Support project teams with technical expertise throughout the implementation lifecycle
- Assist with environment setup, configuration, and troubleshooting
- Provide guidance on best practices for deployments and participate in technical review meetings
Requirements
What Makes You a Great Fit:
- 3+ years in software quality assurance, with a focus on enterprise applications and POS/retail systems
- Proven track record of ensuring quality in enterprise-level projects and product releases
- Skilled in coordinating testing activities across multiple teams and vendors
- Proficient in functional, regression, integration, and UAT testing methodologies
- Experienced in creating test plans, test cases, and test scripts
- Skilled in defect tracking using tools such as JIRA and Azure DevOps
- Strong troubleshooting and analytical problem-solving abilities
- Excellent technical documentation and issue reporting skills
- Proficient in project management and collaboration tools (JIRA, Azure DevOps, MS Teams, Slack, Confluence)
- Strong Microsoft Office skills (Excel, PowerPoint, Word)
- Experienced in documentation and reporting tools
- Professional English proficiency
- Additional APAC languages (Mandarin, Japanese, Korean) preferred for regional coordination
Preferred Qualifications
- Bachelor's degree in Computer Science, IT, or related field
- Experience with retail management platforms such as Retail Pro Prism
- Familiarity with SQL for data validation and queries
- Exposure to test automation tools and frameworks
- ISTQB or similar QA certification
- Experience working with distributed teams across multiple time zones
- Knowledge of Agile/Scrum methodologies
- Understanding of payment systems and POS hardware
Why Join Nayax
- Take ownership of your work and make a real impact on our customers your QA work directly determines the quality and reliability of enterprise retail deployments for premier international brands across the APAC region.
- Join a fast-growing global fintech company that values innovation, teamwork, and exceeding customer expectations with 1,200+ employees across 12 offices and operations in 120+ countries, Nayax is a NASDAQ-listed company at the forefront of global retail and payments technology.
- Broad scope, real variety this role spans project QA, partner coordination, technical support, and global product testing, giving you end-to-end exposure across the full implementation lifecycle.
- Work across a dynamic, multicultural region collaborate with teams and business partners across APAC markets, contributing to complex, enterprise-scale deployments with global impact.
- Grow your career in a company that invests in its people at Nayax, we support continuous learning and give our team the tools and autonomy to do their best work.
Learn More About Nayax
Founded in 2005, Nayax provides an end-to-end platform for payments, empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. Our customer-first mindset and commitment to in-house innovation have positioned us at the forefront of the cashless payment revolution, serving the unattended and retail sectors around the world.
We support over 80 payment methods in 60+ currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions.
With more than 1,200 employees across 12 global offices, Nayax operates in 120+ countries. Our global headquarters in Herzliya Hills, Israel, is our largest site, housing over 600 employees across 20+ departments.
At Nayax, we believe in creating long-term impact through loyalty tools, omnichannel solutions, and an agile ecosystem of value-added services. We're proud to support businesses in reaching new heights and we're always looking for innovative, passionate individuals to join us.
