Technical Support Specialist

We're Hiring: Technical Support Specialist

Location: Singapore (On-Site)

Employment Type: Full-Time

Level: Junior / Mid-Level

We're looking for a technically skilled and customer-focused Technical Support Specialist to provide hands-on assistance for our systems and products. You'll troubleshoot issues, support users, and collaborate closely with engineering and IT teams to deliver reliable technical solutions in a collaborative office environment.

• Provide technical support via email, chat, phone, or ticketing systems.
• Diagnose and resolve hardware, software, and system issues.
• Escalate complex technical problems to engineering or IT teams.
• Document support cases, solutions, and procedures.
• Assist with system setup, configuration, and user onboarding.
• Monitor recurring issues and recommend improvements.
• Maintain knowledge base articles and support documentation.

• 0–3 years of experience in technical support, IT support, or related roles/projects.
• Basic knowledge of operating systems, networking, and software applications.
• Familiarity with ticketing tools (Zendesk, Freshdesk, Jira Service Management, or similar).
• Strong problem-solving and communication skills.
• Ability to explain technical concepts to non-technical users.
• Team-oriented mindset with attention to detail.
• Fluent in English; additional languages are a plus.
• Based in Singapore with the legal right to work full-time.

• On-site position in Singapore.
• Opportunity to work closely with engineering and product teams.
• Supportive and collaborative office culture.
• Training, mentorship, and career growth opportunities.
• Competitive compensation and benefits package.