Job Title: Technical Support Executive
Department: Technical / Engineering
Reports To: Technical Manager / Operations Manager
Company: Adelmo Singapore Pte Ltd
Location: Singapore
Job Purpose:
The Technical Support Executive is responsible for providing technical assistance, troubleshooting, and maintenance support for Adelmo's range of products, particularly UPS systems and related power equipment. The role ensures customers receive timely, professional technical service and after-sales support to maintain system reliability and customer satisfaction.
Key Responsibilities:
1. Technical Support & Service
- Provide on-site installation, commissioning, and maintenance for UPS systems and associated equipment.
- Perform troubleshooting, diagnostic testing, and repair of faulty units.
- Support customers remotely and on-site with technical inquiries and problem resolution.
- Assist in conducting load testing, preventive maintenance, and battery replacement works.
- Ensure all service activities are carried out safely and comply with company procedures.
2. Documentation & Reporting
- Prepare service reports, fault findings, and maintenance records promptly.
- Maintain proper documentation for job sheets, calibration records, and spare parts used.
- Support in preparing technical reports for internal review or customer submission.
3. Coordination & Communication
- Liaise with sales, logistics, and engineering teams to coordinate service jobs and spare parts availability.
- Provide technical feedback to improve product performance and reliability.
- Support the Technical Sales team with technical clarifications when required.
4. Training & Continuous Improvement
- Attend product training and technical updates provided by manufacturers or internal trainers.
- Participate in continuous improvement initiatives to enhance service efficiency and quality.
Job Requirements:
Education & Qualifications:
- NITEC / Higher NITEC / Diploma in Electrical or Electronic Engineering or related discipline.
Experience:
- 1-3 years of experience in field service, maintenance, or technical support (preferably in UPS, power supply, or electrical systems).
- Fresh graduates with strong technical aptitude are welcome to apply.
Skills & Competencies:
- Basic understanding of electrical systems, UPS operations, and battery maintenance.
- Strong analytical and troubleshooting skills.
- Good communication and interpersonal skills.
- Able to work independently and handle customer interactions professionally.
- Proficient in Microsoft Office and report writing.
Personal Attributes:
- Responsible, reliable, and service-oriented.
- Willing to work flexible hours or attend to urgent service calls when required.
- Possess a valid Class 3 driving license (advantageous).
Performance Indicators (KPIs):
- Service response time and completion rate.
- Accuracy and quality of service reports.
- Customer satisfaction and feedback.
- Compliance with safety and quality standards.
