Enhance customer experience by providing high level technical customer service and support according to established policies and procedures.
Serves as technical resource accountable for analyzing, supporting and troubleshooting customer technical support inquiries, provides alternate solutions as needed.
Contribute to testing efforts to identify opportunities for improvement with the voice of the customer in mind.
Implement process improvements, formulate recommendations to enhance customer service delivery and minimize inefficiencies.
Responsible for small-sized projects/initiatives as an individual contributor with specialized knowledge of products/services within a particular discipline.
Reviews customer issue logs and proposes resolutions, escalating issues that require more advanced knowledge.
Gain exposure to products/services within a particular discipline or product line.
Job Requirement
Degree in Information Technology or any related field with 2 3 years of experience.
Experience troubleshooting and responding to routine customer inquiries with high quality resolutions.
Experience assisting on process improvement initiatives according to standard procedures.
Experience delivering technical resolutions in a timely manner.
Result oriented to deliver timely productivity.
Open to working hours including weekends and public holidays.
