Job Responsibilities
- Enhance customer experience by providing high level technical customer service and support according to established policies and procedures.
- Serves as technical resource accountable for analyzing, supporting and troubleshooting customer technical support inquiries, provides alternate solutions as needed.
- Contribute to testing efforts to identify opportunities for improvement with the voice of the customer in mind.
- Implement process improvements, formulate recommendations to enhance customer service delivery and minimize inefficiencies.
- Responsible for small-sized projects/initiatives as an individual contributor with specialized knowledge of products/services within a particular discipline.
- Reviews customer issue logs and proposes resolutions, escalating issues that require more advanced knowledge.
- Gain exposure to products/services within a particular discipline or product line.
Job Requirement
- Degree in Information Technology or any related field with 2 - 3 years of experience.
- Experience troubleshooting and responding to routine customer inquiries with high quality resolutions.
- Experience assisting on process improvement initiatives according to standard procedures.
- Experience delivering technical resolutions in a timely manner.
- Result oriented to deliver timely productivity.
- Open to working hours including weekends and public holidays.
- Work schedule: 12 hours (4 days work week).
Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160
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