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Manpower Singapore

Technical Support Analyst | Bank | Contract

Early Applicant
  • Posted a month ago
  • Be among the first 10 applicants
2-4 Years

Job Description

Job Responsibilities

  • Enhance customer experience by providing high level technical customer service and support according to established policies and procedures.
  • Serves as technical resource accountable for analyzing, supporting and troubleshooting customer technical support inquiries, provides alternate solutions as needed.
  • Contribute to testing efforts to identify opportunities for improvement with the voice of the customer in mind.
  • Implement process improvements, formulate recommendations to enhance customer service delivery and minimize inefficiencies.
  • Responsible for small-sized projects/initiatives as an individual contributor with specialized knowledge of products/services within a particular discipline.
  • Reviews customer issue logs and proposes resolutions, escalating issues that require more advanced knowledge.
  • Gain exposure to products/services within a particular discipline or product line.

Job Requirement

  • Degree in Information Technology or any related field with 2 3 years of experience.
  • Experience troubleshooting and responding to routine customer inquiries with high quality resolutions.
  • Experience assisting on process improvement initiatives according to standard procedures.
  • Experience delivering technical resolutions in a timely manner.
  • Result oriented to deliver timely productivity.
  • Open to working hours including weekends and public holidays.
  • Work schedule: 12 hours (4 days work week).

More Info

Industry:Other

Function:Information Technology

Job Type:Permanent Job

Date Posted: 29/08/2025

Job ID: 125081549

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Last Updated: 22-09-2025 07:47:59 PM
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