I am currently looking for a Technical Service Manager for one of my Global Medical Devices MNC client. This is an exciting opportunity to join one of the world&aposs largest Medical Devices companies focusing on blood technology. This is a regional position with overseas travel of 10-20%
Title: Technical Service Manager (Medical Device)
Location: Singapore
Salary: SGD 7,500 - SGD 10,500
Type: Full Time
Responsibilities:
- Plan, direct, prioritize, manage and monitor technical service activities so the organization provide service on-time, within budget, according to customer requirements, and ensuring the function provides service following contract agreements.
- Prioritize tasks and assign team members to ensure that the teams resources are used effectively and that customer service agreements are fulfilled.
- Develop, evaluate, and review technical service procedures and standards, and update them as needed.
- Monitor the cost and effectiveness of activities to optimize resources, prioritize spending, and achieve timeliness, reliability, and customer satisfaction standards.
- Plan, prioritize, and implement service activities to fulfill maintenance contracts and service-level agreements.
- Estimate the cost, time, and resources required for installations, upgrades, and other technical services.
- Select, lead, direct, evaluate, and develop a team of service engineers to ensure that installations are completed on-time, within budget, and according to customer requirements.
- Update technical and engineers technical knowledge and ensures all engineers are properly trained to provide support to customers in all company technologies.
- Manages and provides leadership for the functional groups development, direction
- Monitors metrics and works with other functions within the company to support effective development, commercialization, and development improvements for all company products.
- Understands customer operational issues and works to resolve problems with product, procedures, and policies, driving change where necessary to resolve these issues.
- Ensures compliance with regional requirements, and other global regulations for the companys operational product support and training programs. Drives changes to procedures when necessary to maintain compliance.
Requirements:
- Degree or above in Mechanical or Electric Engineering
- Minimum 4-8 years of experience in related filed with proven success managing teams across multiple countries and cultures
- Experience with program management and process improvement
- Experience in developing and implementing practices for training and supporting field operations
- Solid hands-on work experience in the field support and service
