I am currently looking for a Technical Service Manager for one of my Global Medical Devices MNC client. This is an exciting opportunity to join one of the world's largest Medical Devices companies focusing on blood technology. This is a regional position with overseas travel of 10-20%
Title: Technical Service Manager (Medical Device)
Location: Singapore
Salary: SGD 7,500 - SGD 10,500
Type: Full Time
Responsibilities:
- Plan, direct, prioritize, manage and monitor technical service activities so the organization provide service on-time, within budget, according to customer requirements, and ensuring the function provides service following contract agreements.
- Prioritize tasks and assign team members to ensure that the teams resources are used effectively and that customer service agreements are fulfilled.
- Develop, evaluate, and review technical service procedures and standards, and update them as needed.
- Monitor the cost and effectiveness of activities to optimize resources, prioritize spending, and achieve timeliness, reliability, and customer satisfaction standards.
- Plan, prioritize, and implement service activities to fulfill maintenance contracts and service-level agreements.
- Estimate the cost, time, and resources required for installations, upgrades, and other technical services.
- Select, lead, direct, evaluate, and develop a team of service engineers to ensure that installations are completed on-time, within budget, and according to customer requirements.
- Update technical and engineers technical knowledge and ensures all engineers are properly trained to provide support to customers in all company technologies.
- Manages and provides leadership for the functional group's development, direction
- Monitors metrics and works with other functions within the company to support effective development, commercialization, and development improvements for all company products.
- Understands customer operational issues and works to resolve problems with product, procedures, and policies, driving change where necessary to resolve these issues.
- Ensures compliance with regional requirements, and other global regulations for the company's operational product support and training programs. Drives changes to procedures when necessary to maintain compliance.
Requirements:
- Degree or above in Mechanical or Electric Engineering
- Minimum 4-8 years of experience in related filed with proven success managing teams across multiple countries and cultures
- Experience with program management and process improvement
- Experience in developing and implementing practices for training and supporting field operations
- Solid hands-on work experience in the field support and service
