TECHNICAL PROJECT ENGINEER

Technical Support & Troubleshooting

. Provide technical support andconduct on-site troubleshooting for customers.

. Diagnose and resolve issuesinvolving IoT devices, hardware, firmware, connectivity, and network behaviour.

. Conduct root-cause analysis andrecommend practical corrective actions.

. Work closely with R&D andproduct teams to resolve technical issues and improve product performance.

. Provide post-sales technicalsupport when required.

Project Coordination & Deployment

. Plan, coordinate, and monitorIoT deployment projects from preparation to completion.

. Conduct pre-installation siteassessments and confirm technical and operational requirements.

. Coordinate deviceconfiguration, installation, testing, commissioning, validation, and projecthandover.

. Monitor project schedules,deliverables, risks, and outstanding matters.

. Ensure work is completedsafely, on time, and in accordance with project and quality requirements.

. Prepare regular project updatesand report progress to management.

Installation &Contractor Supervision

. Supervise contractors andtechnicians during field installation activities.

. Ensure installation workcomplies with company requirements, project specifications, and site safetyrules.

. Inspect completed work andfollow up on defects or incomplete items.

. Coordinate manpower, equipment,site access, and other operational requirements.

Customer & Stakeholder Coordination

. Serve as a key technical pointof contact for customers during project rollout and post-deployment support.

. Coordinate with customers,contractors, suppliers, and internal departments to ensure smooth projectdelivery.

. Work closely with sales,product, R&D, QA, and operations teams.

. Explain technical mattersclearly to both technical and non-technical stakeholders.

. Manage customer expectationsand address project-related concerns professionally.

Documentation & Team Support

. Prepare and maintain sitereports, project records, troubleshooting guides, technical documents, andstandard operating procedures.

. Ensure project documentation iscomplete and properly handed over.

. Guide junior engineers andtechnical team members when required.

. Support technical training,knowledge sharing, and the standardisation of deployment practices.

Overseas Project Support

. Support overseas deploymentprojects when required.

. Travel internationally on anad-hoc basis for installation, commissioning, troubleshooting, or customersupport.

. Assist in resolving complextechnical issues arising from overseas projects.