Job Summary
This position works with the sales team and factory personnel in all technical aspects of customer engagement. The TPM is responsible for first-level technical customer support, aids in developing account strategy, and provides critical feedback on UTAC's ability to align with customer needs. These activities can include technical Q&A, design generation, implementation of change notices, audit preparation and participation, resolution of technical issues, technical presentations and factory visits with the customer.
Primary Responsibilities
- Drive teams across UTAC sites for the successful roll-out of new programs to high-volume manufacturing (HVM).
- Drive/lead factory/customer technical projects and serve as the point of contact for quality and NPIs.
- Act as the first point of contact for technical inquiries, coordinate with the Sales, R&D and Engineering Operation teams to execute customer's requests.
- Work as an integral part of the sales process, seek out new opportunities and provide technical feasibility feedback to the sales and executive management team.
- Initiate new package requirements through Design/Simulation process, and follow through to close designs with customer.
- Manage all new devices from Design to Qualification to Production Ramp.
- Review and evaluate customer's IC product packaging requirements. Provide package solutions within the packaging capability, package roadmap, process flow and design rules of the UTAC factories.
- Determine project technical specifications, coordinate Qualification builds and closure including production ramp of all Quals built. Identify and articulate requirements of Qualification lots from customer to factory.
- Drive/lead factory/customer technical projects and serve as the point of contact for quality and NPIs.
- Implements change notices resolves technical issues.
Requirements
- Minimum 7 years of experience in the semiconductor industry or related field.
- Bachelor's degree in Engineering Master or advanced degree preferred.
- Good knowledge of FOL (front-of-line) and EOL (end-of-line) assembly operations.
- Knowledge of DOE, reliability requirements, material selection, FMEA, Failure Analysis and other quality and statistical tools.
- Self-driven and has excellent problem-solving and organizational skills for daily customer support and managing ongoing and future programs.
- Communicate and present effectively in small and large groups.
- Work independently and as a team player with customers and worldwide cross-functional teams within the organization.
- Must be proficient with MS Office Suite (Excel, Word, and PowerPoint) and knowledge in CRM.
- Willing to travel when needed.
- Flexible to work within US, Europe and Asia business time zones.
- Must be a team player comfortable working with cross-functional teams across geographic boundaries with experience in leading teams and managing projects.
