Technical Manager

Job Scope: Technical Manager - Mediapro AV Pte. Ltd.

The Technical Manager is responsible for overseeing the technical aspects of Mediapro AV Pte. Ltd.s operations, ensuring the delivery of high-quality AV solutions, and managing the technical team. The role requires expertise in AV technologies, team leadership, and a strong focus on

innovation and efficiency.

Key Responsibilities:

1. Technical Operations Management:

◦ Oversee the installation, operation, and maintenance of AV systems and equipment.

◦ Ensure all technical activities align with project requirements and company standards.

◦ Monitor and optimize the performance of AV solutions during events and installations.

2. Team Leadership:

◦ Lead, train, and manage the technical team, ensuring high performance and efficiency.

◦ Allocate resources and delegate tasks based on project needs and team capabilities.

◦ Foster a culture of collaboration, innovation, and continuous learning.

3. Project Technical Support:

◦ Collaborate with project managers and sales teams to understand client requirements.

◦ Provide technical expertise in designing and implementing customized AV solutions.

◦ Troubleshoot and resolve technical issues during project execution.

4. Innovation and Development:

◦ Stay updated on the latest AV technologies, trends, and best practices.

◦ Recommend and implement new technologies to enhance service offerings.

◦ Drive continuous improvement initiatives to optimize technical operations.

5. Client and Stakeholder Communication:

◦ Act as a technical liaison between clients, vendors, and internal teams.

◦ Provide technical consultations and demonstrations to clients.

◦ Ensure client satisfaction with the technical aspects of projects.

6. Quality Assurance and Compliance:

◦ Maintain high standards of quality in all technical operations and deliverables.

◦ Ensure compliance with safety regulations and company policies.

◦ Conduct regular audits and inspections of equipment and systems.

7. Reporting and Documentation:

◦ Prepare technical reports, including equipment usage, project updates, and maintenance logs.

◦ Maintain accurate documentation of technical processes and configurations.

◦ Report on team performance and project outcomes to senior management.

Key Performance Indicators (KPIs):

. Quality and reliability of AV solutions delivered.

. Efficiency in troubleshooting and problem resolution.

. Client satisfaction with technical services.

. Implementation of innovative technologies and solutions.

. Team performance and professional development.

This role is critical for ensuring the technical excellence of Mediapro AV Pte. Ltd.s services, maintaining client trust, and driving innovation in AV solutions.