Team Leadership and Management:
- Lead, mentor, and manage a team of presales engineers, post-sales support engineers, and maintenance engineers.
- Performing resource planning for the Technical Team to support the business on existing product portfolio and newly onboarded product brands.
- Overseeing the Technical Team development and evaluating team performance metrics
- Set clear goals, monitor performance, and provide regular coaching to team members.
- Foster a culture of collaboration, innovation, and continuous improvement.
- Develop and implement strategies to improve the efficiency and effectiveness of presales, post-sales, and maintenance support services.
- Identify and implement tools, technologies, and processes to enhance team productivity and customer satisfaction.
- Stay updated on industry trends, emerging threats, and advancements in cybersecurity technologies and network performance solutions.
Customer Success and Satisfaction:
- Ensure the successful implementation and deployment of cybersecurity and network performance and monitoring solutions for customers.
- Act as the primary escalation point for complex customer issues and ensure timely resolution.
Build and maintain strong relationships with key customers to drive satisfaction and retention.
Job Requirements:
Education and Experience
- Bachelors or Masters degree in Cybersecurity, Computer Science, Information Technology, Telecommunications, or a related field.
- Minimum of 5-8 years of experience in cybersecurity and network performance and monitoring solutions in managing presales, post-sales delivery and maintenance teams in a technical support environment.
- At least 3-5 years of experience in a leadership or managerial position.
Technical Skills
- Strong understanding of cybersecurity products, technologies, and industry standards (e.g., firewalls, EDR, NDR, DLP, etc.) and networking concepts (e.g., TCP/IP, SNMP, NetFlow, SD-WAN, etc.).
Soft Skills
- Excellent leadership and team management abilities.
- Strong problem-solving, communication, and interpersonal skills.
- Ability to work in a fast-paced, customer-focused environment.
- Customer-focused mindset with a commitment to delivering exceptional service.
DESIRABLES:
- Certifications in advanced cybersecurity or networking (e.g., CISSP, CCSP, CCSM, CCNP, CCIE)
- Knowledge of ITIL or other service management frameworks.
- Experience working in the cybersecurity or managed services industry.
Rajkumar Renganathan
Quess Selection & Services, Singapore
EA License Number: 23C2060 Registration ID is R1983662
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