Job Responsibilities:
- Lead, mentor, and manage a team of presales engineers, post-sales support engineers, and maintenance engineers.
- Performing resource planning for the Technical Team to support the business on existing product portfolio and newly onboarded product brands.
- Overseeing the Technical Team development and evaluating team performance metrics
- Set clear goals, monitor performance, and provide regular coaching to team members.
- Foster a culture of collaboration, innovation, and continuous improvement.
- Develop and implement strategies to improve the efficiency and effectiveness of presales, post-sales, and maintenance support services.
- Identify and implement tools, technologies, and processes to enhance team productivity and customer satisfaction.
- Stay updated on industry trends, emerging threats, and advancements in cybersecurity technologies and network performance solutions.
- Ensure the successful implementation and deployment of cybersecurity and network performance and monitoring solutions for customers.
- Act as the primary escalation point for complex customer issues and ensure timely resolution.
- Build and maintain strong relationships with key customers to drive satisfaction and retention.
- Any other adhoc duties as assigned.
Job Requirement:
- Bachelor's or Master's degree in Cybersecurity, Computer Science, Information Technology, Telecommunications, or a related field.
- Minimum of 5-8 years of experience in cybersecurity and network performance and monitoring solutions in managing presales, post-sales delivery and maintenance teams in a technical support environment.
- At least 3-5 years of experience in a leadership or managerial position.
- Strong understanding of cybersecurity products, technologies, and industry standards (e.g., firewalls, EDR, NDR, DLP, etc.) and networking concepts (e.g., TCP/IP, SNMP, NetFlow, SD-WAN, etc.).
- Certifications in advanced cybersecurity or networking (e.g., CISSP, CCSP, CCSM, CCNP, CCIE)
- Knowledge of ITIL or other service management frameworks.
Interested applicants, please Email, [Confidential Information]
Fabian Ling Tuong Liing
R25129353
Recruit Express Pte Ltd
EA Licence No: 99C4599
We regret that only shortlisted candidates will be contacted.
