Technical Executive

Job description

Key Responsibilities:

• Provide on-site technical support, troubleshooting, and diagnostics for commercial electric vehicles and passenger Vehicle.

• Support service centers and customers in resolving complex technical issues efficiently.

• Liaise with Factory engineering and technical teams on product issues, root cause analysis, and solutions.

• Conduct vehicle inspections, fault analysis, and recommend corrective actions.

• Assist in commissioning, testing, and handover of new vehicles.

• Deliver technical training and guidance to service teams, dealers, and customers.

• Monitor vehicle performance and provide feedback for product improvement.

• Ensure accurate and timely documentation of technical cases, service reports, and maintenance records.

• Support warranty claims assessment and technical validation.

• Ensure compliance with safety standards and company procedures.

Requirements:

• Diploma or Degree in Mechanical, Electrical, Automotive Engineering, or related field.

• Minimum 2-5 years of experience in automotive aftersales, field service, or technical support.

• Experience with commercial vehicles, EV systems, passenger vehicle or heavy vehicles.

• Strong troubleshooting, analytical and diagnostic skills.

• Good communication and stakeholder management skills.

• Proficient in Microsoft Office applications (PowerPoint, Excel).

• Hands-on and independent for on-site support.