Technical Engineer

Company Description

xFusion is a leading global provider of computing infrastructures and services, committed to creating value for customers and partners by accelerating digital transformation across industries. With a global footprint, xFusion operates 9 research centers, 7 regional offices, and 6 Global Technical Assistance Centers (GTACs) worldwide. The company has delivered innovative computing solutions to over 10,000 customers in more than 130 countries and regions, including 100 Fortune Global 500 companies across key industries like telecom, finance, Internet, transportation, and energy.

Role Description

We are seeking a highly motivated and results-driven Technical Engineer to join our team. You will be a key player in driving our business forward. You will have the opportunity to work with a talented team, develop your skills, and advance your career. We offer a supportive work environment, competitive compensation, and comprehensive benefits.

Responsibilities:

• Support end-to-end server infrastructure projects, including deployment, racking, cabling, and configuration in data centers.
• Install, maintain, and troubleshoot server hardware and related components.
• Collaborate with Engineers and Project Managers to ensure timely, high-quality delivery.
• Assist in product rollouts, validation testing, and performance reporting.
• Provide client-facing technical support, manage service requests, and resolve hardware/OS compatibility issues.
• Escalate complex cases while maintaining client communication and satisfaction.
• Coordinate with vendors (e.g., Red Hat, VMware, HUAWEI) and cross-functional teams across APAC.
• Develop and maintain technical documentation, guides, and knowledge base content.
• Train service partners on troubleshooting and issue analysis.

Requirements:

• Diploma/Degree in Computer Science, IT, Engineering, or related field.
• 13 years data center experience.
• Strong skills in server hardware installation and troubleshooting.
• Knowledge of Linux/Windows Server, VMware, and basic networking.
• Customer-focused, with strong communication and problem-solving skills.
• Able to work independently, manage multiple tasks, and adapt in fast-paced environments.