Technical Account Manager
- Posted 2 months ago
- Be among the first 10 applicants
Job Description
- Possess a deep understanding of all Relyance AI products and services, actively contributing to best practices for their implementation in both internal and customer-facing knowledge bases.
- Proactively drive interactions, collaboration, and action plans to capture, report on, and increase product adoption.
- Regularly participate in and contribute to Product Voice of Customer initiatives, manage critical escalations, perform Root Cause Analyses (RCAs), identify preventative/improvement measures, implement corrective actions, and measure results.
- Effectively collaborate with various internal stakeholders, including Customer Support, Customer Success, Engineering, Product Management, and Account Management, to deliver a seamless customer experience.
- Demonstrate working knowledge of incident, problem, and release management processes and procedures, with the ability to follow standard support practices.
- Thrive in a fast-paced environment with tight schedules, consistently working to minimize problem impact on customers.
- Possess the ability to generate and analyze data, subsequently creating actionable plans based on insights.
- 8 years of experience in customer-facing roles with a blend of technical expertise and account management
- Demonstrated experience in product feature implementations and best practice adoption
- Hands-on experience with APIs
- Experience with data and application Security.
- Experience with protocols such as HTTP, SSL, SAML, and OAuth
- Experience in running discovery discussions, building high-level/low-level design's and familiarity with managing large-scale deployments or migrations
- In-depth understanding of enterprise data security and GRC policies and posture.
- Strong understanding of API design principles, especially RESTful services. Experience with testing tools such as Postman or SoapUI
- Experience with open-source system administration and authentication protocols like SAML, LDAP, and OAuth
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Key Skills
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Skills:
saml 2.0 , Microsoft Azure, AWS, Google Cloud, Sql, Sso, Microsoft 365, Solution Consulting, Microsoft Dynamics, SCIM, OpenID Connect, Salesforce, NoSQL databases, API responses, Root Cause Analysis, Customer-success engineering, Technical account management, developer tools, Vector stores for AI agents, Application logs, Diagnostic workflows, Retrieval systems, L2 or L3 support engineering, Agentic data architectures, Technical Troubleshooting