saml 2.0 , Microsoft Azure, AWS, Google Cloud, Sql, Sso, Microsoft 365, Solution Consulting, Microsoft Dynamics, SCIM, OpenID Connect, Salesforce, NoSQL databases, API responses, Root Cause Analysis, Customer-success engineering, Technical account management, developer tools, Vector stores for AI agents, Application logs, Diagnostic workflows, Retrieval systems, L2 or L3 support engineering, Agentic data architectures, Technical Troubleshooting