Technical Account Manager

About the Role

We are seeking an experienced Technical Account Manager (TAM) to serve as the primary technical advisor and escalation point for a strategic public sector customer in Singapore. This role combines cybersecurity expertise, technical account management, stakeholder engagement, and service delivery to ensure the successful operation and optimization of enterprise security solutions.

The successful candidate will work closely with customer stakeholders, partners, and support teams to provide proactive guidance, manage escalations, and drive positive business outcomes through exceptional service and technical leadership.

Key Responsibilities

• Serve as the dedicated Technical Account Manager and primary technical point of contact for the customer.

• Build trusted advisor relationships with technical teams, management, and key stakeholders.

• Provide proactive support and strategic guidance for enterprise cybersecurity solutions.

• Act as the bridge between the customer, partners, and internal support teams.

• Lead technical discussions, service reviews, and operational meetings.

• Coordinate and manage escalations, ensuring timely resolution of critical issues.

• Identify risks, recommend improvements, and help maintain a strong security posture.

• Develop a deep understanding of the customer's environment, security requirements, and operational objectives.

• Monitor service performance and ensure support commitments are met.

• Prepare technical and executive-level reports, updates, and recommendations.

Required Qualifications

• Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a related discipline.

• Minimum 3 years of experience in Technical Account Management, Customer Success Engineering, Professional Services, or Senior Technical Support roles.

• Strong knowledge of cybersecurity technologies, including Endpoint Security, EDR, XDR, SIEM, and Enterprise Security Platforms.

• Experience managing enterprise customers and complex technical escalations.

• Strong stakeholder management and customer-facing communication skills.

• Ability to communicate effectively with both technical teams and executive leadership.