Systems Engineer

Dynamic individual who has hardware technical knowledge on x86/x64, storage & network products to provide both post-sales and pre-sales support. Able to provide problem determination, diagnostic testing, repair/resolution of hardware, Operating System, virtualization and infrastructure in dynamic enterprise environments.

Job Description

. Provide field break-fix support based on SLA (24x7)

. Perform problem determination, action plan creation, and remote support for field technician when necessary

. Serve as technical ambassador for assigned key accounts

. Provide post-sales project implementation, onsite support and coordination

. Break-fix support scope including, but not limited to, machine inspection, system checklist creation, troubleshooting and replacement of hardware level, troubleshooting of Operating System, incident ownership and customer management

. Deliver high quality services and customer satisfactions to internal and external clients

. Ensure good housekeeping of equipment residing at designated platform area and maintain the work area tidiness within the engineering area

. Provides timely update of activity list as per required basis

. Drive self-improvement and upkeep with the latest technologies and corporate changes on a continuous basis

. Perform standby duty based on rotation basis

. Able to work independently with minimal supervision when tasks are assigned

. Any other ad-hoc assigned by superior

Job Requirements

. Minimum 3 - 5 years experience in similar field

. Minimum Diploma/Degree holder on IT related discipline

. Those without certification but with strong x86/storage mid to enterprise hardware experience will be considered

. Well trained in field engineering, troubleshooting methodology, problem determination and remedial action plan.

. Hardware Troubleshooting experience in x86/x64 based systems (IBM, Hewlett Packard, Dell, SUN/Oracle, Cisco UCS and etc.), SAN, NAS storage & HCI.

. Familiar with data center equipment common operating system, Virtualization solutions and infrastructure setup

. Able to communicate clearly and concisely, both orally and in writing. Contributes positively as a team player and align to business goals.

. Experience in independent hardware maintenance, services coordination

. A service-oriented, open mindset

. Thrive in a fast-paced collaborative environment

. Team player, openness towards different cultures

. Self-motivated and delivery focused

. Able to lift and move computer parts 15KG for parts replacement.

. Able to perform system rack mounting with minimal support.

Preferred:

. Industrial certification from OEM/principle(IBM/HP/Dell/Cisco UCS/EMC/NetApp)

. Cisco and network devices implementation experience

. Prior regional exposure performing remote L2/L3 support