Work with end users to define needs and objectives.
Responsible for general IT operational activities in the area of supporting and maintaining user computers and printers.
Monitor network devices (routers, switches, firewalls) to ensure seamless connectivity and address any issues promptly.
Manage Windows Server environments, including installation, configuration, and maintenance and Implement security patches, updates, and backups.
Manage firewalls, including Intrusion Detection and Prevention (IDP) and Intrusion Prevention System (IPS).
Manage VPNs (Virtual Private Network) 7. Provide technical support through remote desktop session, email, phone, and face to face at user's workstation.
Administer Active Directory, including user accounts, permissions, and group policies.
Collaborate with vendors for hardware and software maintenance and upgrades and troubleshooting.
Set up and manage user profiles, access controls, and authentication.
Provide user support for login issues, password resets, and account management.
Configure and troubleshoot email accounts, distribution lists, and shared resources.
Job Requirements
Bachelor's degree in computer science or related field.
At least 3 years of system/network administration experience.
Knowledge of Active Directory, DNS, DHCP, and Group Policy.
Experience in administering network devices (routers, switches, firewalls).
Experience in administering Windows Client and Windows Server Operating system
