Provide technical expertise, including both pre-sales and post-sales support, for i-PRO's professional range of security products, such as Video Management Systems, IP cameras, NVRs, CCTV, and wireless solutions across operations in APAC region.
Responsibilities:
1. Solution Design & Proposal
- Develop tailored CCTV solutions, including camera selection, NVRs, storage systems, and network architecture, to meet the specific needs of various industries.
- Create detailed system architecture diagrams and Bills of Materials (BOM).
2. Product Demonstrations & Proof of Concept (POC)
- Conduct live or recorded demonstrations showcasing key features such as AI analytics and third-party analytics integration.
- Deploy POC systems to validate product performance in real-world environments.
3. Technical Consultation & Post-Sale Support
- Provide VMS support and troubleshooting to ensure seamless system operation.
- Offer guidance on integrating i-PRO products with existing systems, including VMS.
- Support the development and deployment of Edge AI applications and partner solutions.
4. Tender & Specification Support
- Assist in the preparation of technical documentation for tenders and RFPs.
- Collaborate with partners and specifiers to include i-PRO products in project specifications (spec-in activities).
5. Training & Enablement
- Deliver Pre-sales & Technical training to partners, distributors, and internal teams to enhance product knowledge and solution selling.
6. Active Learning Platform Management
- Work closely with the i-PRO Americas training team to launch, maintain, and enhance the Active Learning platform.
- Develop onboarding and training materials, including instructional videos.
Requirements:
- Minimum a Diploma or Degree in Computer Studies/Computer Science/Information Technology/Electronic Engineering
- Relevant work experience in Singapore and S.E.A operations.
- At least 3 years of relevant experience in system engineer for security system
- Good Knowledge of Network Structure, Firewall, VLAN, etc
- Good Knowledge of security products such as CCTV, IP camera, NVR, monitoring software, VMS, access control system and wireless product
- Good Knowledge of MS Window Server Operating System, Active Directory, DNS, SAN & NAS
- Experience in web fundamentals skill HTML, Javascript, CSS
- Understanding of database design, query and systems (SQL)
- Good communication and presentation skills
- Occasional travel within Asia Pacific may be required
