Key Responsibilities:
- Responsible to manage, maintain and provide support for system and network infrastructure including but not limited to upgrading, troubleshooting, monitoring, and reporting processes
- Enable to follow and perform tasks according to established procedures and SOPs
- Provide 1st and 2nd level support, ticketing creation, and incident/service request according to escalation matrix
- On call standby of 24x7 rotation between department team members.
- The role of the assigned engineer in a given month is to assign the ticket to respective SME
- The SME owner will be called upon to handle or schedule a remote session
- Provide coordination for Data Centre facility works or other tasks including on-site standby or assignments
- Manage and participate in IT Maintenance/Support outside office hour once a month and passive rotation of weekend standby
- Perform systems monitoring using centralised management tools
- Ensure availability of Data Centre services through performance monitoring and fine-tuning of monitoring parameters
- Monitor backup job status and perform backup administration
- Perform software distribution/system patching and generate patch status reports
- Good communication skill and attentive to details as the job required to constantly and actively communicate with customer or vendor IT supports.
- Facilitation of deployment on Critical Financial Systems
- Tool: Tanium (Training will be provided)
- Scheduling of Quarterly Patches
- Reports on patching compliance
- Troubleshooting of endpoints or servers concerning patching
Requirements:
- At least 1.5-year experience of relevant IT skills in Windows servers and Linux servers.
- Strong knowledge and skillset in Windows Active Directory.
- Basic knowledge in ESXi VMware infrastructure.
- Some knowledge in network infrastructure would be an added advantage including switches, wireless, and firewalls.
- Independent and resourceful in resolving and troubleshooting any problems or issues.
- Eager to learn and pick up new skill or knowledge.
- Team player and have good initiative.
Interested applicants please send your resume to [Confidential Information]
Venessa Goh Wee Ni
R24124686
Recruit Express Pte Ltd
EA License No: 99C4599
We regret that only shortlisted candidates will be contacted.
