System Engineer

Job Summary

We are seeking a skilled System Engineer to manage and support Windows and RHEL servers hosted on Hyper-V and AWS environments. The role requires strong expertise in system administration, incident management, security compliance, and performance optimization in a 24x7 operational environment.

Key Responsibilities

• Provide 24x7 operational support to ensure high availability and fast service recovery
• Administer Windows Server and RHEL systems hosted in Hyper-V and AWS environments
• Manage Active Directory (AD) including user accounts, groups, permissions, and GPO policies
• Ensure all systems comply with security standards and organizational requirements
• Respond promptly to incidents, perform root cause analysis, and implement temporary/permanent fixes
• Perform change management and handle service requests for client platforms
• Monitor systems and ensure all SLAs are consistently met
• Review system logs and take corrective and preventive actions
• Maintain proper documentation of system configurations and applications
• Ensure backup and restoration processes are functioning effectively
• Keep antivirus definitions up to date across all systems
• Perform monthly and ad-hoc patching, ensuring systems remain secure and stable post-upgrade
• Develop and maintain SOPs and operational checklists (daily, weekly, monthly, etc.)
• Generate reports for privileged account reviews and periodic access audits
• Monitor and optimize system performance (CPU, memory, disk usage)
• Manage automation tools and scripts for task scheduling, log extraction, and data transfer
• Fine-tune OS and Microsoft middleware configurations for performance improvement and issue resolution
• Coordinate hardware and software maintenance activities to ensure infrastructure reliability
• Raise and track incidents/change requests with vendors until closure
• Collaborate with application, network, and security teams, as well as third-party vendors
• Support installation, upgrades, and ongoing project requirements
• Handle ad-hoc tasks based on operational and project needs

Required Skills & Qualifications

• Strong experience in Windows Server and RHEL administration
• Hands-on experience with Hyper-V and AWS environments
• Proficiency in Active Directory and Group Policy management
• Knowledge of incident, change, and problem management processes
• Familiarity with system monitoring tools and performance tuning
• Experience in patch management, backup solutions, and antivirus systems
• Scripting/automation knowledge (PowerShell, Bash, etc.) is a plus
• Understanding of security best practices and compliance standards

Preferred Qualifications

• Certifications such as Microsoft Certified, Red Hat Certified Engineer (RHCE), or AWS certifications
• Experience working in a 24x7 support environment
• Knowledge of ITIL processes