Job Overview
You will be deployed to our client who is a leading government technology agency driving digital transformation and innovation in the healthcare sector. Systems Engineer undertakes complex projects related to systems provisioning, installations, configurations as well as monitoring and maintenance. He/She applies highly developed specialist knowledge and skills in systems administration and works toward continuous optimization of systems performance. He/She implements systems improvements and instructs other IT staff in the resolution of complex issues. He/She is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.
He/She is able to quickly and effectively solve issues as they arise. He/She is able to methodically identify the cause of the issue, evaluate it and develop a solution in collaboration with the team. He/She communicates effectively and displays high level of service standards.
Responsibilities
Execute Systems Administration Service Levels:
- Monitor systems performance and usage, including response times
- Supervise backups, optimization, initiation of recovery procedures and routine troubleshooting
- Communicate regularly with technical, applications and operational staff to ensure systems integrity and security
- Determine the systems short- and long-term requirements
- Manage systems report production
Advise on System Capabilities:
- Advise senior leaders on system concepts and functional capabilities
- Provide technical advice to the team and clients on installation, setup, configuration of systems
- Interpret internal or external business issues and recommends solutions/best practices
- Implement plans to make systems available to users in a shared, secure and controlled manner
Develop New Systems:
- Lead the development of new systems as per the system requirements
- Design security and integrity controls
- Conduct new systems testing and implementation
- Define the system maintenance procedures
- Analyze the use of new systems to identify enhancement needs
- Lead research initiatives for the development of advanced and automated approaches for system administration
Optimize systems performance:
- Seek opportunities to optimize the delivery of systems services with emphasis on availability, reliability, scalability, and security
- Conduct regular system audits and upgrades
- Develop automated processes to define, measure, and report on service quality, stability and capacity
Resolve issues:
- Oversee the assessment of risks to systems
- Identify complex system issues to provide advisory to the stakeholders
- Investigate cause of systems issues
- Resolve complex issues
- Provide escalation support for issues presented by the user
Requirements
- Bachelor's Degree in Computer Engineering or equivalent qualification
- At least 6 years of experience in administering and managing Microsoft Active Directory, DNS and Group Policy Management.
- Certification in MSCA/MCSE preferred.
- Strong communications skills with stakeholders at all levels.
- Experience in healthcare applications preferred.
Renee Feng
EA License No: 11C5502 | EAP No. R23111942
