Work Dynamics - Integrated Facilities Management
Client: Global bank
Strong knowledge of hospitality skills and ability to interact with wide range of client demands.
- Answering incoming calls, transferring them appropriately, and providing general information
- Taking and confirming reservations for meetings using internal system
- Providing a positive and helpful experience to users/clients
- Maintaining accurate records, handling correspondence, and assisting with other administrative tasks as needed
- Addressing inquiries and concerns efficiently and professionally, escalating issues as necessary
- Maintaining and updating reservation records, ensuring accuracy and up-to-date information
- Manage occupancy and space metrics, ensuring effective room bookings
- To churn report and submit on time on every month end
- Adhering to company policies and procedures related to call handling and reservation processes
