Switchboard and Reservation Agent

Switchboard and Reservation Agent

Work Dynamics - Integrated Facilities Management

Client: Global bank

Strong knowledge of hospitality skills and ability to interact with wide range of client demands.

• Answering incoming calls, transferring them appropriately, and providing general information

• Taking and confirming reservations for meetings using internal system

• Providing a positive and helpful experience to users/clients

• Maintaining accurate records, handling correspondence, and assisting with other administrative tasks as needed

• Addressing inquiries and concerns efficiently and professionally, escalating issues as necessary

• Maintaining and updating reservation records, ensuring accuracy and up-to-date information

• Manage occupancy and space metrics, ensuring effective room bookings

• To churn report and submit on time on every month end

• Adhering to company policies and procedures related to call handling and reservation processes