Support team representative

about the company

Our client develops automated tools and systems that allow themselves to quickly onboard providers globally. They distribute companies applications across multiple channels, offering the widest range of local and alternative payment solutions in emerging markets.

about the job

Our Support team is the core of our customer experience, with 15 members across several countries. The team helps new merchants with a seamless onboarding process, sets up their tools, and makes sure everything runs smoothly.

Your Key Responsibilities includes

• Provide timely and accurate support to customers via email, Slack, and Skype. Note that most communication is written, with voice calls reserved for senior staff and VIP merchants.
• Assist merchants with integrations and system onboarding.
• Build and maintain merchant processing environments.
• Monitor merchants during their go-live to ensure a smooth launch.
• Handle payouts to end-users.
• Conduct manual QA of integrations with our partners.
• Address all alerts and ensure all merchants receive timely and accurate responses.
• Work in shifts, including holidays and weekends when necessary

skills and experiences required

• Minimum 1 years experience working in a call center, with technical support experience
• Logical and critical thinking skills
• Ability to make decisions under pressure
• Strong multitasking abilities
• Eagerness to learn quickly
• Basic Excel knowledge - advantage

If you believe you have the right skills, experience and drive to succeed, please apply now.

EA: 94C3609 / Reg: R1872162