Job Overview
We are seeking a Support Engineer to join our service team, providing both administrative support and handson technical assistance for business equipment and smart office solutions. This is a permanent role offering exposure to onsite service operations, customer support, and enterprise office technologies.
Working Location: Harbourfront, Singapore
Working Hours: Monday - Friday
Key Responsibilities:
- Provide administrative support to the Service Manager, including preparation of weekly and monthly service reports.
- Process meter billing and ensure accurate and timely updates in the CRM system.
- Coordinate with the Customer Service team to support daily service operations and job scheduling when required.
- Maintain proper service documentation and records for audit, tracking, and reference purposes.
- Assist in the installation, setup, and configuration of copiers, multifunction printers (MFPs), and large display solutions.
- Attend onsite service calls and urgent breakdowns, ensuring timely issue resolution.
- Support engineers in troubleshooting hardware, network, and software issues, including drivers and system integration.
- Assist in the deployment and support of smart enterprise solutions, such as document management systems, print management software, and workflow automation tools.
- Provide technical assistance and basic user guidance to ensure optimal equipment performance and customer satisfaction.
Job Requirements:
- Diploma in Engineering, IT, Electronics, or a related discipline.
- Prior experience in copier / MFP servicing, print solutions, or office automation systems is preferred.
- Sound knowledge of network setup, including IP configuration and driver installation.
- Proficient in MS Office (especially Excel and PowerPoint) knowledge of MCSE, HTML is an advantage.
- Good communication and interpersonal skills.
- Able to work independently as well as in a team environment.
- Willing to travel across Singapore for onsite servicing.
Immediate starters welcome.
Click Apply Now to submit your application.
Only shortlisted candidates will be contacted.
JAC Recruitment Pte. Ltd.
EA License No.: 90C3026
EA Personnel: Ng Siew Thien
Registration No.: R22107842
