Job Scope:
- Be the main point of escalation for any sales and customer enquiries. Provide full support and coordination with APTC to ensure all orders are handled smoothly, which may include:
- Perform regular screening of customers and ensure compliance with Singapore export control laws and regulation, US economic embargo and US export controls, BASF compliance guidelines before effecting shipment.
- Support sales by calling customers as frequently as possible for advance stock ordering.
- Keep customers very updated on the delivery details and all other necessary information.
- Any other customer service related activities not under APTC scope such as the non-chemical POs from customers and more
- Co-ordinate the packing, booking, collection/delivery & shipping of goods and samples for all deliveries to local customers, including lab samples from customers back to CMA, including performing relevant system transactions.
- Providing SOAs and coordinate closely with customers regarding outstanding payment to reduce AR overdue.
- Check 3rd party logistics provider, transporters, freight forwarders, courier services & shipping company invoices and ensure relevant charges are correct and charged to customers accordingly if necessary.
- Actively drive implementation of business rules related to customer order management process
- Provide order status report and monitor customers order placement against sales forecast
Requirements:
- At least Diploma in business, SCM or related discipline.
- At least 5 years in Customer Service or Supply Chain related roles
- Technical & Professional Knowledge
- Experience in SAP / ERP OTC module, S4 Hana is a plus
- Good understanding of SAP OTC processes
- Strong verbal and written communication skills
- Dangerous goods experience preferred
For interested candidates, please send your updated resume:
Email: [Confidential Information]
Telegram: @Angie_TL
Whatsapp: +65 96272860
Angela Teh Ling Wei
(CEI No.R1104464)
Recruit Express Pte Ltd
EA License No. 99C4599
