Position Summary:
The Restaurant Supervisor plays a pivotal role in supporting the Restaurant Manager in daily outlet operations to ensure consistent service excellence, team alignment, and compliance with safety and quality standards. This role involves leading by example, mentoring front-line staff, managing shift responsibilities, and ensuring our brand values are lived and delivered daily.
Key Responsibilities:
- Supervise daily Front Of House (FOH) operations ensuring excellent customer service and operational standards.
- Conduct pre-shift briefings to communicate daily goals, promotions, and guest expectations (google reviews).
- Assist in training and onboarding of new FOH staff.
- Monitor food safety, hygiene, and cleanliness standards are upheld.
- Handle customer inquiries and resolve complaints effectively and empathetically.
- Support inventory checks/ ordering and ensure adequate stock for service.
- Perform cash handling duties including end-of-day reconciliation and deposits.
- Enforce adherence to all operational SOPs and brand guidelines.
- Escalate issues to the Restaurant Manager and collaborate on operational improvements.
Requirements:
- Minimum 2 years of experience in a supervisory role within the food & beverage industry.
- Strong interpersonal and communication skills.
- Basic understanding of POS systems and cash handling.
- Ability to lead, train and motivate a team.
- Comfortable to work on weekends, and public holidays.
- Demonstrated commitment to customer satisfaction and team support.
