Core Roles and Responsibilities
- Monitoring daily workflows, setting team objectives, and ensuring compliance with company policies and safety regulations.
- Providing clear direction, coaching, and training to team members to improve performance.
- Setting KPIs, conducting performance reviews, and providing feedback, as well as administering improvement plans.
- Managing shifts, time-off requests, and ensuring adequate staffing levels.
- Bridging the gap between frontline staff and upper management, including reporting on team productivity and progress.
- Addressing employee disputes and resolving operational issues quickly.
- Ability to motivate, delegate, and guide teams towards goals.
- Effective, clear, and empathetic communication skills.
- Decisiveness in resolving operational or personnel issues.
- Organizing workflows and deadlines efficiently.
