SUPERVISOR

1. Daily Operations & Management

• Oversee daily salon activities to ensure smooth, efficient, and profitable operations.
• Manage staff schedules, shift rotations, and daily appointments to maximize salon capacity.
• Monitor inventory levels of professional products and retail merchandise, handling reordering and stock takes.
• Ensure strict adherence to cleanliness, hygiene, and safety standards throughout the salon.

2. Team Leadership & Training

• Lead, motivate, and mentor beauticians, therapists, and reception staff.
• Conduct regular performance evaluations and provide constructive feedback.
• Train staff on advanced beauty techniques, customer service etiquette, and product knowledge.
• Resolve internal staff conflicts and maintain a positive, collaborative work environment.

3. Customer Service & Sales

• Maintain a high level of customer satisfaction by handling VIP clients and resolving customer complaints professionally.
• Drive salon revenue by upselling beauty packages, memberships, and retail products.
• Assist management in designing and executing promotional campaigns and marketing strategies.
• Analyze sales data and prepare weekly/monthly reports for senior management.

Job Requirements

1. Education & Experience

• Proven experience (2-4 years) as a Salon Supervisor, Assistant Manager, or Lead Beautician.
• A diploma or professional certification in Beauty Therapy, Cosmetology, or Hospitality Management is highly preferred.

2. Skills & Competencies

• Strong leadership and team management skills with the ability to inspire and manage a diverse team.
• Excellent communication and interpersonal skills to build rapport with clients and staff.
• Result-oriented with a proven track record of meeting or exceeding sales targets.
• Strong problem-solving abilities and the capacity to work under pressure during peak hours.
• Proficiency in salon management software (POS systems) and basic MS Office (Excel, Word).

3. Personal Attributes

• Passionate about the beauty and wellness industry.
• Well-groomed, professional appearance, and a positive attitude.
• Flexible to work weekends, evenings, and public holidays according to business needs.