Supervisor

Job Responsibilities :

- Supervise and coordinate daily hotel operations, including Front Office, Housekeeping, Guest Services and Maintenance.

- Monitor staff attendance, work performance, duty rosters and manpower allocation.

- Coordinate with different departments to ensure smooth hotel operations.

- Handle guest enquiries, feedback and complaints professionally.

- Monitor room availability, cleanliness, maintenance and service standards.

- Assist in monitoring operational expenses, inventory and resource utilisation.

- Train, guide and supervise hotel employees to maintain service quality and productivity.

- Prepare daily operational reports and report important issues to management.

- Ensure compliance with hotel policies, standard operating procedures and workplace safety requirements.

- Identify operational issues and recommend improvements to enhance productivity and guest satisfaction.

Job Requirements:

- Relevant experience in hotel operations, hospitality or a supervisory position.

- Good leadership, communication, coordination and problem-solving skills.

- Ability to supervise staff and manage daily operational matters.

- Knowledge of hotel procedures, guest service standards and housekeeping coordination.

- Proficiency in basic computer applications and operational reporting.

- Willingness to work shifts, weekends and public holidays when required.