Supervisor, Guest Service

You will assist the Manager or Assistant Manager, Guest Service in overseeing the daily guest service operations in our Serviced Residence. You will also create a lasting atmosphere that enables residents satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service. Responsibilities

You will:

. Assist to review standards according to operating procedures and provide support in preparing operational reports to the Management

. Promote teamwork and quality service within the team and coordination with the other departments

. Assist to manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground

. Assist residents with check-in and check-out procedures

. Ensure all residents are attended to at the Front Desk

. Issue apartment access key cards

. Attend to and anticipate all residents queries and needs

. Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements

. Manage residents accounts, information and apartment availability in the system

. Perform simple bookkeeping

. Make and confirm reservations

. Assist with the onboarding process for new employees

. Respond to walk-ins, emails, calls and assist with queries and requests

. Handle and record resident feedback and complaints, and refer them to managers

. Perform related tasks as assigned Job Requirements

You have:

. At least 3 years of relevant work experience, preferably in the hospitality industry and in a Supervisory role . Attained at least a Degree, Diploma or Higher NITEC in Hospitality, Hotel Management, or an equivalent qualification

. Service-oriented

. Supervisory skills

. Passion for coaching and guiding

. Passion in learning a variety of tasks, including handling paperwork and managing a team

. Willingness to perform shifts