A Coffeeshop F&B Supervisor
oversees daily operations, manages staff scheduling and training, ensures compliance with food hygiene standards (SFA), controls inventory/stock, and drives sales
, typically requiring 2-5 years of experience. They act as a liaison between management and crew, handling customer complaints and optimizing workflow.
Key Responsibilities
- Operational Management: Oversee daily opening/closing, maintain cleanliness of the seating area, and ensure equipment is functional.
- Team Leadership: Train, mentor, and schedule staff, including managing split shifts and ensuring adequate coverage.
- Inventory & Stock: Order goods, maintain appropriate stock levels, and conduct regular inventory checks.
- Quality & Safety Control: Adhere to SFA food safety regulations and company policies.
- Customer Service & Sales: Handle customer inquiries/complaints and implement strategies to boost sales and minimize wastage.
- Cashiering: Responsible for POS system operation, cash flow management, and sales reporting.
