supervisor

Ensuring that customer/patient service is a priority .

Supervising the EMS area, and dealing with employee and labour issues

. Developing, implementing, training and enforcing all policies, procedures and operational programs

. Ensuring seamless and safe operations by maintaining staffing levels to effectively operate ambulance coverage to all communities in the coverage area

. Monitoring staff performance on key metrics (such as chute times) to ensure service delivery standards .

Conducting reviews/audits and evaluation of clinical patient care and patient care documentation for compliance with applicable legislation, and following up with staff as required