Store Manager

Key Responsibilities

Restaurant Operations & Service Quality
. Ensure smooth daily operations, including opening and closing procedures
. Uphold Royal Host's service standards, customer experience, and brand values
. Handle customer inquiries, service recovery, and feedback professionally
. Maintain proper restaurant ambiance, cleanliness, and equipment functionality

Team Leadership & Staff Management
. Lead, motivate, and supervise service and kitchen teams
. Plan staff roster and deployment according to operational needs
. Conduct staff training, coaching, and performance evaluations
. Foster a positive, disciplined, and service-oriented workplace culture

Financial & Performance Management
. Manage daily sales performance and meet store targets
. Monitor cost control including labour, food cost, and operating expenses
. Review daily reports, sales trends, and follow up action plans
. Ensure accurate cash handling, POS operations, and banking procedures

Food Safety, Hygiene & Compliance
. Ensure compliance with SFA food hygiene and workplace safety requirements
. Conduct periodic inspections on hygiene, cleaning, and equipment handling
. Ensure adherence to Royal Host SOPs and operational standards

Inventory & Supply Chain Management
. Oversee stock ordering, receiving, and accurate inventory counts
. Ensure efficient stock rotation to minimise wastage
. Work with suppliers and management to maintain product quality and efficiency

Coordination & Reporting
. Coordinate closely with kitchen and service teams for smooth operation
. Support operational planning, promotions, and audits
. Prepare operational reports and communicate store needs to management

Job Requirements

Essential Requirements
. Proven experience as a Store/Restaurant Manager or Assistant Manager in F&B
. Strong leadership and people management skills
. Good understanding of daily restaurant operations and customer service standards
. Familiar with Singapore food safety and hygiene regulations
. Strong organisational, communication, and problemsolving abilities

Additional Requirements
. Able to work shifts, weekends, and public holidays
. Handson, proactive, and able to handle fastpaced environments
. Strong sense of responsibility, accountability, and ownership