Store Manager

We're looking for a dynamic, people-oriented Store Manager to head our new wellness-lifestyle concept store where retail meets live commerce.

At Shop Kang , we believe wellness belongs in every home. You'll lead a team to deliver exceptional customer experiences, manage daily operations, and host occasional live sessions showcasing our curated products.

Key Responsibilities

Store Leadership & Operations
- Lead, coach, and motivate retail team to achieve store sales & KPI targets.
- Ensure daily operations run smoothly - opening, closing, cash handling, rostering, inventory.
- Uphold store visual standards, aroma, cleanliness, and merchandising displays
- Manage stock ordering, receiving, and inventory accuracy.

Sales & Customer Experience
- Deliver a welcoming, advisory experience to customers.
- Train team on wellness product knowledge (herbal teas, aromatherapy, home devices).
- Handle VIP customers, feedback, and service recovery when needed.

Marketing & Live Commerce
- Coordinate weekly Shop Kang LIVE sessions - plan featured products, prepare team and store setup.
- Support content creation (product demos, short clips, collaborations).
- Liaise with HQ Marketing for campaigns, sampling events, and community outreach.

People Management
- Recruit, train, and retain high-performing team members.
- Conduct performance reviews, set monthly targets, and manage commission tracking.
- Build a culture of professionalism, calm energy, and teamwork aligned with Shop Kang values.

Reporting & Administration
- Submit daily sales reports, inventory updates, and weekly store performance summaries.
- Monitor expense control, petty cash, and supplier coordination.

Requirements

- Minimum 3-5 years retail experience, with at least 2 in supervisory or management role.
- Background in wellness, beauty, lifestyle, or boutique retail preferred.
- Strong people leadership & customer-service mindset.
- Good communication skills.
- Comfortable with camera/live commerce formats (training provided).
- Organized, mature, calm under pressure, and hands-on.
- Able to work retail hours/weekends

We Offer

- Competitive salary + sales incentive + performance bonus.
- Staff purchase privileges across Refresh Group brands.
- Career growth into Area Manager / Brand Trainer / Live Commerce Lead.
- Supportive environment promoting wellness and learning.