Store Manager

This position will undergo structured on-the-job training to develop practical skills and competencies in retail store management. The training will cover daily store operations, sales and customer service, inventory management, visual merchandising, and basic business performance monitoring.

The trainee will assist in managing day-to-day retail operations, ensuring that the store is organised, adequately stocked, and operating according to company standards. The trainee will also develop skills in handling customer enquiries, supporting product recommendations, and maintaining a positive customer experience.

Specific Responsibilities

1. Oversee and coordinate the daily operations of the retail store to ensure smooth and efficient business activities.

2. Provide professional customer service and handle customer enquiries, feedback, and service issues appropriately.

3. Assist customers with product selection by understanding their preferences and providing suitable recommendations.

4. Monitor inventory levels and ensure timely replenishment of merchandise on the retail floor.

5. Receive, check, organise, and maintain merchandise according to product categories, sizes, colours, and stock-keeping requirements.

6. Conduct regular stock checks and assist in identifying and resolving stock discrepancies.

7. Maintain proper product displays, store presentation, and visual merchandising in accordance with company standards.

8. Monitor the condition, cleanliness, and overall appearance of the retail premises to maintain a welcoming shopping environment.

9. Assist with promotions, sales campaigns, product launches, and other store marketing activities.

10. Maintain accurate records relating to sales, inventory, and daily store operations.

11. Coordinate with suppliers and relevant parties regarding stock deliveries, product availability, and operational matters.

12. Ensure that store procedures, company policies, and workplace requirements are followed consistently.

Technical Skills and Competencies

1. Ability to coordinate and manage daily retail operations, ensuring efficient workflow and adherence to company procedures.

2. Ability to provide professional customer service, understand customer needs, handle enquiries and feedback appropriately, resolve routine service issues, and escalate matters when required in accordance with company service standards.

3. Ability to handle customer enquiries, feedback, complaints, and service issues professionally while maintaining a positive customer experience.

4. Ability to explain key product features, benefits, pricing and availability clearly and accurately, and present suitable product options in a manner that supports informed customer decision-making.

5. Ability to monitor stock levels, conduct stock checks, identify discrepancies, and coordinate timely stock replenishment.

6. Ability to receive and verify merchandise against delivery documents, check quantities and product details, and organise stock systematically.

7. Ability to arrange and present merchandise effectively according to store guidelines, product categories, promotional requirements, and visual merchandising standards.

8. Ability to support and implement promotional activities, sales campaigns, product launches, and in-store marketing initiatives.

9. Ability to maintain accurate records relating to sales, inventory movements, and daily store operations.

10. Ability to coordinate with suppliers regarding merchandise deliveries, product availability, order fulfilment, and stock-related matters.

11. Ability to identify operational issues, assess their impact, and implement appropriate solutions to improve store efficiency.

12. Ability to use point-of-sale (POS), inventory management, and basic digital retail systems to process transactions, monitor stock, and maintain operational records.