Convenience Store Manager

About the role

The Convenience Store Manager is responsible for overseeing the daily operations of the store to ensure smooth operations, strong customer service standards, manpower supervision, and achievement of sales and operational targets. The role includes managing inventory, staff deployment, merchandising, store compliance, and maintaining a safe and customer-friendly environment.

Key responsibilities

• Oversee the daily operations of the convenience store and ensure smooth store functioning during assigned shifts

• Lead, supervise, train, and motivate store team members to achieve operational and customer service standards

• Manage staff scheduling, attendance, and manpower deployment based on operational requirements

• Ensure high standards of customer service and handle customer feedback or escalations professionally

• Monitor sales performance and support initiatives to drive sales and profitability

• Manage inventory levels, stock ordering, replenishment, stock rotation, and wastage control

• Ensure store merchandising, promotional displays, and pricing are properly executed

• Maintain cleanliness, housekeeping, and food safety / hygiene standards within the store

• Ensure compliance with company SOPs, workplace safety requirements, and regulatory guidelines

• Handle cash management duties including cashier balancing, petty cash, and sales reconciliation

About you

• Minimum ITE / NITEC qualification preferred

• Relevant supervisory or managerial experience in convenience retail, supermarket, F&B, or retail operations preferred

• Strong leadership, interpersonal, and communication skills

• Customer-oriented with good problem-solving abilities

• Able to work in a fast-paced retail environment and manage multiple operational priorities

• Comfortable handling cash management and basic administrative duties

• Able to work rotating shifts, including weekends, public holidays, and overnight shifts where required

• Comfortable with prolonged standing, movement, and light manual handling duties

• Basic computer literacy and familiarity with POS systems will be an advantage