The COMO Group represents an integrated approach to living well, grounded in acelebration of diversity and a deep respect for authenticity. The Group's businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala),organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).
JobSummary
We are seeking a motivated Store Manager to manage store operations, drive salesperformance, and deliver an exceptional luxury customer experience. This role involves team leadership, maintaining operational standards, and building strong relationships with key customers. The ideal candidate will have retail management experience, strong communication and leadeship skills, and a passion for luxury service. They should be organised, customer-focused and capable of coaching teams to achieve sales and service excellence.
Who will be successful in this role
Someone who shares the COMO Group values: passion, creativity, style and has a genuine interest in bringing these values to life in our workplace.
Job Responsibilities
Customer Service and Selling
- Ensure selling and customer service activities and staff competence in these areas are optimised to sustain sales performance, profitability and offering a luxury customer service experience.
- Monitor sales team KPIs and maintain mystery shopping results of a minimum of 85%
- Seek and continuously develop knowledge and information about competitor activity, pricing and tactics and communicate this to relevant departments in the company.
- Assists in the planning and facilitating of customer experience training on a regular basis in line with the brand strategy to ensure the highest standards of customer service care areoffered at all times.
- Engages, develops and maintains key relationships with the core luxury customer
Operations
- Work closely with the Retail Manager to assist in the plan, forecast, report on sales, costs and business performance according to company requirements
- Assist in the management of staffing costs and overheads on all factors affecting the profitable performance of the store and implement effective staffing roster to ensure the store is adequately staffed and in line with budget costs
- Liaise with and utilise supportfrom Merchandisers as required to maximise sales opportunities
- Maintain communication with Head Office at all times in Manager's absence or at request.
- Maintain and report as necessary all merchandise/stock for stocktake and on-going.
- Manage cash and payment systems in accordance with company or host store procedures and policies at all times.
- Maintain the upkeep,cleanliness and condition of all equipment, fixtures in the store/concession.
- Maintain effectiveness of IT and other essential in store systems.
- Attend meetings and contribute to company strategy as required in Manager's absence
- Liaise with internal and external authorities as necessary - Marketing, HR, Recruitment, Retail operations, Fire Services, Police, BAA (airport stores only) etc.
- Support the store's shrink plan by following operational best practices and seasonal focuses.
People/Brand Focus
- Assist in the motivation and development of staff through training and coaching.
- Assist with employee disciplinarians according to company policies (Employee Handbook) and law.
- Ensure and assist with relevant HR procedures i.e. appraisals, discipline, grievance, etc.
- Ensure Health and Safety, security and emergency systems and ensure staff capabilities are reviewed on a regular basis.
- Develop personal skills through training as provided by in-house or an external provider subject to company approval.
- Demonstrates and understands the brand values and behaviours
- Act as an ambassador for the brand and exhibits a passion in all aspects of the role
- Communicate positively about the brand at all times
- Engage, develop and maintain key relationships with the core luxury consumer
Prerequisite
- Diplomain Retail Management or equivalent
- Minimum 4 years with retail managerial experience
- Excellent communication skills and leadership qualities, with the ability to assess talent, coach, develop and manager performance
- Outgoing and pleasant personality with excellent organizational skills
