Staff Quality Engineer, Customer Quality

Job Description

Renesas Electronics is looking for Staff Quality Engineer to support highly demanding strategic customers by driving disciplined technical quality execution across advanced semiconductor technologies. This role serves as a trusted customer-facing quality expert, leading complex escalations, translating customer expectations into internal execution plans, and strengthening customer confidence through clear communication, data-driven analysis, and measurable quality improvement.

The Staff Quality Engineer will operate at both technical and customer-engagement levels, partnering with internal stakeholders and customer teams to manage high-visibility quality concerns, anticipate customer risk, drive rapid containment and corrective action, and ensure consistent executive-level communication without direct people-management responsibility.

Key Responsibilities

1. Customer Quality Support: Serve as a technical quality contact for key customers, supporting quality reviews, technical discussions, and escalations.
2. Performance Tracking: Monitor and analyze customer quality metrics (PPM, RMA, failure analysis requests, audits, scorecards) and support improvement plans.
3. Issue Resolution: Drive customer issues from containment through root cause, corrective action, and customer closure, working with fab, assembly/test, R&D, product engineering, supply chain, and supplier quality teams.
4. Communication: Prepare clear, data-backed updates for customer meetings and internal reviews, with defined owners, timelines, and closure criteria.
5. Continuous Improvement: Use customer feedback, field data, and failure analysis findings to reduce recurrence and support design-for-quality and reliability efforts.
6. Risk Readiness: Support proactive risk reviews for critical applications, including audits and product change communications.

Qualifications

• 10+ years of relevant experience with BSEE, or 8+ years of relevant experience with MSEE, or equivalent technical experience
• Customer Quality, Product Engineering, Reliability Engineering, Failure Analysis, or related semiconductor quality experience supporting strategic customers, business units, and cross-functional escalation teams.
• Proven experience in semiconductor processes (Assembly, Test, Post Test)
• Hands-on experience with problem-solving methodologies such as 8D, 5-Why, and Fishbone analysis
• Excellent communication and interpersonal skills when working with internal and external functional groups.