Job Description

The role is a Global Quality Point of Contact (POC) to lead customer quality management and drive quality excellence for company's thermal cooling solutions serving the electronics, server, and computing industries.

Responsibilities:

Act as the sole point of contact on quality issues, complaints, audits and reporting.
Coordinate quality communication and issue handling across manufacturing sites.
Drive root-cause analysis and corrective actions (8D, FMEA) to timely closure.
Lead customer quality reviews and deploy customer-specific requirements to all sites.
Partner with R&D on design quality and NPI readiness (DFMEA, APQP, PPAP).
Standardize quality processes and KPIs across sites in line with ISO 9001.
Lead quality improvement initiatives for thermal cooling products and coach site quality teams.

Requirements

Bachelor's degree in Mechanical Engineering or a related engineering discipline.
Extensive experience in quality engineering, with strong expertise in manufacturing quality and design quality.
At least 10 years of experience in quality-related roles, including a minimum of 5 years in a customer-facing quality management or leadership position.
Strong analytical, problem-solving, stakeholder management, and leadership capabilities, with the ability to drive complex quality issues to resolution.
Solid knowledge of quality tools, methodologies, and standards, including 8D, the QC 7 Tools, FMEA, MSA, APQP, ISO 9001, IATF 16949, and VDA 6.3.
Excellent written and verbal communication skills with the ability to communicate effectively with global customers, senior customer stakeholders, and manufacturing teams in Taiwan and Vietnam.
Able to undertake an international assignment to Taiwan or Vietnam to oversee the manufacturing teams respective countries.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Novita Widjaja |Registration No: R22105960

Privacy notice

By submitting your CV and personal data to The GMP Group, you consent to the collection, use and disclosure of your personal data for recruitment and employment-related purposes. This includes considering you for current and future roles, sharing relevant information with prospective employers, conducting reference checks, processing or transferring data across borders, and using recruitment technologies - including applicant tracking systems (ATS) and third-party AI-enabled tools - to process CVs and support candidate matching.

For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.gmprecruit.com/legals/