Working Location: West Side
Working Hours: Monday to Friday 8.30am to 6pm
Benefits:
- AWS
- Performance Bonus
- Yearly Salary Increment
Responsibilities
Leadership & Operations
- Lead and manage the HR Data Management team to ensure timely, accurate, anconsistent processing of HR data across all institutions and departments.
- Oversee all agreed HR processes, ensuring alignment with internal policies and compliance with relevant employment legislation.
- Provide proactive HR administrative and advisory support to stakeholders in a consistent, accurate, and timely manner.
- Promote HR Shared Services values of Quality, Efficiency, and Service.
Performance Management & Compliance
- Ensure service level agreements (SLAs) and key performance indicators (KPIs) are consistently met, monitored, and revised where necessary to improve service delivery.
- Monitor, analyze, and report on performance metrics to internal stakeholders and senior management to drive accountability and transparency.
Process Improvement & Projects
- Analyze existing workflows and identify opportunities to streamline and enhance operational efficiency and employee experience.
- Lead and support continuous improvement initiatives and HR projects to optimize shared services delivery and enhance customer satisfaction.
- Implement improved work process designs and suggest solutions to complex HR challenges.
Stakeholder Management
- Foster and maintain effective working relationships with internal stakeholders including HR Centres of Excellence (COEs), HRIS, cross-functional Shared Services teams, and institutional business partners.
- Act as a subject matter expert (SME) in HR data management and operational excellence, providing guidance and expertise to internal teams.
Team Development & Support
- Provide coaching and support to HR Shared Services team members on complex HR and data management issues to build capability and ensure high service standards.
- Encourage a culture of collaboration, accountability, and service excellence.
Other Duties
- Undertake any additional duties or projects as assigned to support strategic and operational objectives.
Requirements
- Degree in Human Resources, Business Administration, or related field.
- Minimum 3 to 5 years of experience in HR shared services or HR operations [For Assistant Manager position, minimum 2 years of experience in a supervisory role]
- Strong knowledge of HR processes, employment legislation, and compliance requirements.
- Demonstrated ability to manage KPIs, SLAs, and continuous improvement initiatives.
- Excellent communication, analytical, and stakeholder management skills.
- Proficient in HR systems and Microsoft Office tools.
Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.
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..We regret to inform that only shortlisted candidates would be notified.
M Uma Shangari
Registration Number: R25154208
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)
