Specialised Depot Repair Centre Manager

We are seeking an experienced and commercially driven Specialised Depot Repair Centre Manager to lead and scale our centralised repair operations. This is a management role that goes beyond traditional repair management — the ideal candidate will proactively source, build, and manage an ecosystem of technology partners, OEMs, component suppliers, and third-party specialists to extend our repair capabilities across new product categories, technologies, and service tiers.

KEY RESPONSIBILITIES:

Depot Operations & Repair Excellence

• Lead end-to-end depot repair operations, ensuring world-class quality, turnaround times, and cost efficiency across all repair lines.
• Establish and enforce standardised repair processes, quality frameworks (e.g., ISO 9001, IPC standards), and KPI-driven performance management.
• Manage workforce planning, technician training, and skills development to support evolving repair technologies.
• Oversee inventory, spare parts management, and reverse logistics to optimise repair cycle times and reduce costs.

Ecosystem Development & Capability Expansion

• Identify, evaluate, and onboard strategic partners, OEMs, component suppliers, and specialist repair vendors to extend the depot's repair capabilities into new product lines and technologies.
• Build and maintain a robust partner ecosystem that enables multi-brand, multi-technology repair services (e.g., IT hardware, IoT devices, medical devices, industrial equipment, EV components).
• Stay ahead of emerging repair trends, technologies, and certifications to position the depotas an industry leader.

Stakeholder & Client Management

• Serve as the primary point of contact for key clients and partners, ensuring exceptional service delivery and relationship management.
• Conduct regular business reviews with clients and partners to identify upsell opportunities and address service gaps.
• Report to senior leadership on depot performance, growth initiatives, and strategic recommendations.

​

Requirements

• 5+ years of experience in depot repair, service centre management, or after-sales operations, with at least 2 years in a management role.
• Proven track record of building and managing partner ecosystems and vendor networks in a repair/service environment.
• Deep technical understanding of repair processes across multiple product categories (e.g., IT, telecom, consumer electronics, industrial equipment).
• Experience with quality management systems (ISO 9001, IPC, or equivalent) and continuous improvement methodologies.
• Leadership skills with a track record of building and developing high-performing, multidisciplinary teams.